Family Research Terms & Conditions
All of our research packages are based on the fact that you have Scottish Ancestry. If research needs to be conducted outwith Scotland then additional charges may be added. Certificates from other areas of Britain are currently charged at £9.25 per copy. The client will be contacted regarding any additional charges prior to purchase. All original copies will be passed on to the client.
For commissions under £100 (including coaching sessions) full payment must be made in advance of any research being conducted.
For commissions over £100 (including family tree packages) a 50% deposit is required prior to proceeding with the research. The balance is due on completion of research before any report or documentation is sent to the client.
Credit Card payments can be made via our paypal. Cheques are made payable to Hannah R Bell.
Most research projects will be completed between 4- 6 weeks depending on complexity. If any problems arise with this time scale the client will be contacted immediately. If the research is urgent, it may be possible to treat the commission with high priority.
Remedies & Liabilities
Nothing in this Agreement will affect your legal rights as a consumer. In the event that you are not satisfied with the report we will endeavour to rectify the situation accordingly. I offer a personalised service, so any dissatisfaction will be dealt with immediately.
All information collected by Border Memories about the consumer is collected lawfully and in accordance with the Data Protection Act 1998. Information shared will be kept confidential unless prior consent is given by the client to share the information with a third party for the purpose of research. If you do not wish to receive further marketing material after purchase please contact us.
Cancellation or No Results
The client reserves the right to cancel their order within 5 working days of ordering, and any monies received will be returned within 30 days of cancellation. If it becomes apparent within a few hours of searching that no information will be found then the purchase will be aborted and the client will only be charged for time used.
I maintain the right to decline any research commission if I believe there is no likelihood of success.